Thursday, 6 September 2012

Student IT support moves to IC for longer opening hours

From Monday 10th September, all student IT support will take place in the Information Commons. Not only does this take the service to the place where the students are, but it allows us to offer face to face IT support for much longer service hours.

The primary contact point in the IC is the Information Desk on Level 1, although students can ask any staff member for help.

From the Information Desk students can get help with:
  • Problems using University IT services
  • Problems using software
  • Reinstalling corrupt computer operating systems
  • Removing viruses and malware
  • Replacing easy-to-access parts on their computer kit
All this support is available during IC staffed hours, up to 70 hours per week.

Many problems will be sorted at the Information Desk there and then, but for complex software problems we may have to pass the query on to an expert.

For hardware maintenance and more difficult operating system installs or virus removal we will take the computer to our workshop. Once the work is complete, the student will be notified and can collect the computer from the Information Point any time during staffed hours.

Full details of the extended Technical Support Service for students are available on the CiCS website via the link below.

Student Face to Face Support

The staff IT support service is still located in the Computing Centre and is restricted to office hours, Mon-Fri 9am-5pm.