Friday, 21 June 2013

Core Phone System Upgrade

On Friday 28th June between 19:30 and 21:00 the University phone system will undergo a period of downtime to enable the core hardware and software components to be upgraded. This maintenance relates to the core phone hardware only and no changes in service, features, phones or voice mail should be experienced by users following the work.

Staff should be aware that during this period all telephones and telephone lines on site will be out of service, including lines used from communication within lifts. With this in mind it is recommended that for the duration of this period staff do not use the lifts in University buildings though, as usual, local assistance will be available via the alarm buttons within the lift cars.

This work is being performed by our maintainer in conjunction with CICS staff and is necessary in order for the continued functioning and support of our phone system. In addition the upgrade will enable the University to take advantage of newer technologies creating greater flexibility of service for staff and significantly reducing the costs of voice services in the near future.