Friday, 4 October 2013

Telephone calls charged centrally

At the start of August we changed the way we recharge University departments for telephone lines and calls in order to simplify the process and to eliminate unnecessary administration.

Now when we pay the bills of our various telephony suppliers, the process is complete. Whereas, previously, we’d then spend a great deal of time across the whole institution passing relatively small sums of money about: all completely unnecessary. It’s difficult to put an exact figure on the time (and hence money) saved, but it will be many thousands of pounds each and every month.


Combined with the recent changes to the way that mobile phone bills are being handled (we think we have saved approximately £200,000 per year in not having to process 1,000 bills once a quarter) and the many other savings we are trying to put in place around telephony, we are going someway to help the Department meet one of its aims in being more efficient and streamlined.