Tuesday, 2 December 2014

4 things to do with Google Groups

Google Groups are often seen as a slightly mysterious part of Google Apps. It’s not always obvious what they’re for. To put it simply a Google Group is a bit like a membership club. If you are a member you have access to a whole range of facilities but if your membership changes so does your access. Google Groups will also save you time when using other Google Apps like Drive and Calendar.

Here are some simple yet effective things you can do with Groups to make your life easier, save you time, and help you find good fish and chips.

Email lists

We like email lists. Or if we don’t we certainly use them a misleading amount. They are great for
communicating with specific groups of people. Google Groups are easy to use, just send an email to the groups address and group members will get it, and easy to manage if you are a group owner.
Here’s just a few useful settings:
  • who can post to messages
  • who can join the group
  • message moderation settings
  • and you can create other managers to help you look after your group

TIP: As a member you can decide how you receive messages. Whether it’s getting every one, getting a message digest, or getting nothing.

Create a forum

As well as the classic email list option, you can set your Group up as a web forum. They work like Sheffield Forum or Freecycle and can be great for departmental chat-type posts and replies. You know; "Gardening tools free to a good home", "Does anyone know where to get the best fish and
chips in Whitby?" 

TIP: To set up a Forum, you just select ‘Web forum’ as the group type when you create your Group. From there the settings are the same as for email lists, though you may want to add a welcome message.

Simplify sharing

As a Google Group is identified with an email address, you can share resources stored on Drive. You don’t have to remember lots of individual email addresses as you simply use the group’s email address. 

TIP: A good way to share with a group is to set up a folder, share it, and then add any other docs or folders to that. That way you only have to share once.

Invite a group of people

No matter the size, if you regularly use calendar to invite the same group of people to events, having to invite them individually is a real time killer. Whether it’s a team meeting, a project board or a lunch appointment with friends, a group can save you huge amounts of time. 

TIP: The easiest way to set up a meeting is to create one at a random time, invite the Group, then use Find a time to pick your slot. 

Now that you know what to do, visit our Google Groups web pages to find out how, and start making your life just that little bit easier.

Upgrades to Iceberg cluster

The latest upgrades to the iceberg cluster have seen the introduction of more 'Intel-based' nodes, the addition of graphical processing units (GPUs) for cutting-edge acceleration of computations, increased capacity for the fastdata parallel file system and an expansion of the fast, ‘Infiniband’, interconnect between all of the compute nodes.

The upgrade was a big piece of work. A number of research groups have purchased equipment, which has been added to the cluster. One of the ramifications of this was that we had used all of the available capacity of our fast ‘infiniband’ network. We therefore had to reconfigure the network so that further hardware could be added to the cluster.

The campus HPC framework agreement with Dell has been running for four years. It allows any group or department on campus to purchase equipment for high performance computing from Dell. The agreement comes to an end in June 2015 and the final piece of work to upgrade the Iceberg facility needed to be completed by this date. An upgrade is normally completed every two years.

Before the updates there were four racks the upgrade has resulted in an additional four cabinets. The new updates include:
  • The fastdata file store has been increased in capacity from 80 to 260TB.
  • The Infiniband network has been reconfigured and expanded to allow for the possibility of adding further servers to the cluster as requested by research groups.
  • Addition of 96 additional compute nodes using the Intel Xeon ‘Ivy bridge’ architecture.
  • Addition of 8 NVIDIA GPUs based on the Kepler architecture each GPU has 12GB of graphical memory.
The expansion of fastdata provides an increase in performance and a very large temporary storage area. Users of the HPC generate a lot of temporary data, which we can’t keep on the data storage system. A special area called fast data allows this temporary data to be stored. Files are deleted after 90 days, but over-capacity was reached at the start of the year so this had to be reduced to 60 days. The upgrade has expanded fast data storage to 260Tb, which should be sufficient for the next two years.

A benefit of the additional compute modes is that they take account of research groups with a requirement to run larger problems using more memory. With the new Intel Ivy bridge nodes we have increased available memory from 24GB per node to 64GB per node a number of nodes have 256 GB of memory giving 16GB/core.

The research data storage on Iceberg is also in the process of being upgraded. The old hardware was in need of refreshing as it was past its sell by date, although it has been running well for many years.

The older AMD based compute nodes date back to 2008 and will soon be taken out of service soon. Although these nodes are still used for some high throughput tasks they are not as power efficient, they are using space in the data centre and are now unsupported.

All the hard work carried out by the team, who have worked on the upgrades will ensure researchers at the University can continue to undertake research projects with intensive computing requirements.

Friday, 28 November 2014

Students needed for focus groups

What has been your experience of using University systems for the processes like pre- registration, fee payment or module choice? Are you satisfied about the way the assessment and examination feedback is delivered? We would like to know your opinions about the usability of student systems and your ideas about their improvements. By 'student systems' we mean not only electronic systems but also online and paper-based ones. We are therefore running Student Focus Groups where you will have the opportunity to tell us what is working, what is frustrating in relation to using student systems, as well as to raise any issues or make recommendations. Sign up for your relevant group using the links below - there will be snacks and drinks available at the focus group sessions.
Project Contact: Anna Piotrowska, Student Systems Project Assistant Intern.
The session for International Postgraduates will take place on Friday 28th November in the Information Commons, Room 1.26, 11-12pm. Register to take part.
The focus group for International Undergraduates will take place in the Information Commons on Friday 28th November in the Information Commons, Room 1.26, 12-1pm. Register to take part.
The UK/EU Undergraduate Year 1 focus group will be run on Wednesday 3rd December 2014 in the Arts Tower, LT07, 2-3pm. Register to take part.
The session for UK/EU Undergraduate Continuing (2nd/3rd/4th year) Students will take place on Wednesday 3rd December 2014 in the Arts Tower, LT07, 3-4pm. Register to take part.
The Focus Group for UK/EU Postgraduate Taught Year 1 Students will be held on Thursday 4th December 2014 in Jessop West SR07, 11-12pm. Register to take part.
Link to the website: http://www.sheffield.ac.uk/ssp/workshops/student

Wednesday, 26 November 2014

Reciprocal wireless access with STH

We have been working with colleagues in Sheffield Teaching Hospitals (STH) to deploy a reciprocal access arrangement with our wireless networks.

In short, they will advertise eduroam on their access points and we'll advertise STH-Green (their network) on ours.

Users with appropriate credentials should then be able to access wireless from each others locations in a seamless fashion.

Support for services is retained by users' host organisations, so University users should contact the CICS Helpdesk with eduroam issues wherever they may be, and vice-versa with STH staff.

Eduroam has been live on the STH network for a few weeks; we'll be making STH-Green live on Monday (01/12).

We are in the process of starting the install of University access points in the remaining areas of the FMDH that haven't yet got those and hopefully that will be completed in the new year.

In the meantime some University users on the periphery of the STH wireless network may experience intermittent access to eduroam. This should hopefully be resolved as and when our access points are installed.

Thursday, 13 November 2014

Meet our new firewall: it's anything but traditional

By Mike Greenwood
Data Network Manager

On Tuesday 18th November, we'll be switching over to a new Next Generation Firewall (NGFW) for the University. The firewall controls the network communications between the University and the Internet. It helps to keep the University safe by  preventing unauthorised Internet users from gaining access to our IT systems. Moving to a Next Generation firewall will give us new and enhanced capabilities compared to what you might call a traditional firewall.

Traditional firewalls primarily base their forwarding and blocking decisions on protocol and port number characteristics. For example, TCP port 80 for web browsing and UDP port 53 for DNS. With the explosion of web applications and services, traditional firewalls see the vast majority of network traffic simply as web browsing. They are unable to differentiate any further. This lack of visibility into network traffic can be exploited by attackers, who tunnel malware communications over well-known, commonly permitted protocols.

At this point, a Next Generation Firewall comes into its own.  An NGFW performs Deep Packet Inspection, and makes decisions based on criteria such as URLs and web page content. It can spot the differences between large file downloads, video streaming and interactions with mission critical resources such as finance systems.

The new firewall will also give us greatly increased protection against attacks. Much like anti-virus, the NGFW receives updates for signatures of attack traffic. The updates are maintained  24/7 allowing quick response to threats. By knowing what normal web traffic looks like, and what malicious web traffic looks like it can keep us protected.

For the Go-Live date of 18/11/2014, we've worked closely with their suppliers to make the system as similar in operation to our current traditional firewall as possible. Over 2000 separate access rules have been migrated into the new system. The aim is to minimise the impact on the University at the point of switch over.  This does mean that some desirable “out of the box” security features are actually turned off for initial use. Once the new NGFW is up and running, we will then begin to enable the new security features over the following days and weeks.

Wednesday, 12 November 2014

24/7 Telephone Helpdesk

On Thursday 13th November CiCS will be introducing the 24/7 telephone Helpdesk. The way we work has changed dramatically since the Helpdesk was set up in 1997 and there is a growing expectation from both students and staff for 24/7 services and support.

We have signed up to the out of hours IT help desk support service (NorMAN) hosted at Northumbria. From the 13th November, CiCS will staff the Helpdesk between 8am in the morning until 5pm at night: from 5pm NorMAN will take over. NorMAN will also cover weekends and public holidays, which has not been possible before. We have provided them with access to supportworks so that they can log calls in supportworks in the same way as we do. We have also given them access to our knowledgebase articles, especially the most common queries. NorMAN will have access to our incident contacts lists and will take over the function that the Control Room is responsible for at the moment so that it will be NorMAN who will contact senior CiCS staff when there is a problem with IT services.

Any calls not resolved by NorMAN will be taken back by the CiCS Helpdesk at 8am to be chased up. We will be providing feedback to NorMAN on a daily basis and in return they will provide us with a daily report containing every query received.

CiCS is committed to providing excellent customer service and help and support at all hours of the day. The introduction of NorMAN will recognise that students no longer work regular hours and it is important to provide help and support that works with them to provide services that suit them and their schedules. From tomorrow, students and staff will have the help they need 24 hours a day, 7 days a week, and every day of the year. 

CiCS is committed to providing excellent customer service and help and support at all hours of the day. The introduction of this service will recognise that students no longer work regular hours and it is important to provide a service that works with them to provide services when they need them.

Monday, 10 November 2014

New retractable seating for the Drama Studio

The Drama Studio has continued with its refurbishment programme with new motorised retractable seating installed in September. 

The previous seating had worn incredibly well over the years as it had been in use since the middle of the 1980s, although the seats still have life in them as they have been donated to a company called Slung Low. Slung Low is a company that makes adventures for audiences outside of conventional theatre spaces. It is based in Leeds and its Artistic Director is Alan Lane, a Sheffield Alumnus. 

The new seating is in darker red velvet, slightly wider and a lot more comfortable. The retractable seating creates a multipurpose space with tiered seating so audiences can see the stage more clearly, comfort is improved and as the seats are completely retractable the stalls capacity can be maximised whatever the event. The company who installed the new seating are Hussey Seatway. Eighty matching chairs have also been purchased for the Auditorium. 

Refurbishments will continue over the next few months with new carpets being fitted and redecoration of the foyer and auditorium.

Tuesday, 4 November 2014

Creating better learning spaces

by RenĂ© Meijer

 The Information Commons has long been a recognised success for the University. The reason for this I believe is twofold: firstly, it truly integrates services and departments into a single transparent facility; secondly a user centric design approach was (and is) taken to every aspect of the facility.

When the design for learning facilities in the Diamond started about 2 years ago, it was obvious that we wanted to take that same approach again. 

Work on the design of ‘The IC in the Diamond’ is progressing well, and we now have some trial furniture in the Flexispace on level 4 in the IC for staff and students to try to provide feedback. 

The process of designing the Diamond has also provided an opportunity to rethink learning spaces a bit more widely. Rather than replicate the success of the IC in a single new building, we should perhaps be looking to disseminate it across the campus. All our learning and teaching spaces are complex environments that bring together services and facilities from many departments. Improving the design and integration of those spaces is likely to be a good way to enhance all of them. 

So this is where we are now. I have taken a step back from the management of the Information Commons, and have temporarily taken up the role of ‘Learning Architect’. The idea behind this secondment is to bring together the departments that create and support our spaces, and work with students and academics to make sure the spaces are designed in the best way to suit their requirements. While some of the ideas on how to best do this are still very much in development, a few things are already on their way: 
  • One of the interns from the IC intern scheme is working on engaging with students on their learning spaces. So far we’ve had almost 1000 respondents to our survey and more then 100 people signed up for the workshops that will run early November. 
  • We’re working on an integral overview of all learning spaces (libraries, IT labs, departmental facilities). This will be published so that students can easily find a suitable space. The overview will also help us prioritise future developments of learning spaces. 
  • We’ve started a Strategic review of teaching spaces. Sessions with academic staff have started, helping us to better understand how they teach, and how our current spaces work for them. 
  • In semester 2 we will be opening a Teaching Lab, probably in the Hicks building. This will be a space where we (support staff and academics) can experiment with technology, furniture and other elements of the classroom. This will be an opportunity to make better informed choice when we design these spaces, and also a way to deliver training and share practice. 

Most importantly though, this is really about communication, so if you have a suggestion, a concern, or anything else you might want to contribute or discuss, please do get in touch! Email: r.meijer@sheffield.ac.uk

Monday, 3 November 2014

Drive without limits: Unlimited Google storage for all

Google Drive for Education is now on for everyone with a University of Sheffield Google account. Announced late Septemeber, Drive for Education gives each of us unlimited (yes, UNLIMITED) Google storage. So, you no longer have to worry about hitting that 30GB limit when sharing non-Google files like photos and word documents. In fact you can now store files of up to 1TB. 

As before the space is split between your Google Drive, GMail and Google+ Photos. Here's how it's counted:

Google Drive
All non-Google file types use your storage. Anything that you create with Docs, Sheets or Slides won’t use up any of your storage.

Attachments sent and received in Gmail, as well as your email messages use your storage.

Google+ Photos
Photos bigger than 2048x2048 pixels use your storage. Everything smaller than that is free.

To check how much storage you are using (not that you need to): go into Drive and in the bottom left corner, hover over GBs used information e.g. 7GB used. 

Here is Google's announcement: Going back to our roots: Google Apps in higher education

Wednesday, 29 October 2014

Matlab site-licence

We are pleased to announce that the University now has a site-licence for Matlab software. This means it can be used freely in teaching and research across the campus, and on machines personally owned by staff and PhD students. (Taught students should still purchase the student personal edition). The licence covers Matlab, Simulink and the most popular 45 or so toolboxes. Other toolboxes can be added on request.

Details can be found on the CiCS software pages at http://www.shef.ac.uk/cics/software/slmatlab

Details of the registration, download and activation process are available via the software download system - go to http://www.sheffield.ac.uk/cics/software click 'Get software and licences', log in and click the Matlab request - you will receive details by email.

The site-licence represents a new relationship with Mathworks, who are keen to provide training, support and strategic advice on the use of their products. We need to ensure that all current and future use of Matlab is represented in our dialogue with the company. We are building a list of contacts including key users, teachers and supporters of Matlab in departments, research groups and technical services. If you would like to hear of the latest resources offered by Mathworks and have a say in what they do for us - especially if you represent a group of users - please add your name to the list by emailing sympa@lists.shef.ac.uk  with the subject Subscribe matlab-users (The body of the message can be anything, including blank).

Adobe Creative Cloud

Adobe software is used in teaching by several departments and licensing has been difficult for some time. CiCS is now providing licences for a proportion of computers in student rooms.

Adobe have made radical changes to their licensing terms by introducing the 'Creative Cloud' - a rental model based on an annual price per registered user. They have ended the 'concurrent' licences that were most useful to us. For a time it appeared that licensing their products for teaching would be almost impossible. After further changes it has now become possible again, but expensive. We will now be using the 'Creative Cloud' annual rental licence for per-machine use.

CiCS has purchased almost 500 of these licences and (subject to technical testing) will be deploying them to specific computer rooms in the four departments that use Adobe products in teaching, plus the computing pool room in the Arts Tower and some (not all) spaces in the Information Commons. Further licences will be bought next year for parts of the Diamond. The annual cost does not allow us to install Adobe products on all public Managed-Service computers. We will make it clear which rooms have the new Adobe software when it is installed. In the meantime we continue to use the older CS6 products on all student machines under the older licence terms.

The Creative Cloud licence covers all of the products that are commonly used - in fact some 15+ items. However, it is not practical to install everything - at least not as a single installation bundle - on every computer. CiCS will be working with the four teaching departments to decide on a subset of programs to be installed generally, with possibly a second set for optional use.

Apart from teaching and student access, departments may continue to purchase Adobe products in two ways:

• Individual CS6 items (eg Photoshop, Acrobat) or bundles (eg Production Suite) as per-machine licences. The CS6 versions are no longer being developed, so the cost is simply a single payment and there will be no updates.

• The new Creative Cloud licences, either on a per-person basis, for a single individual to use on any computer, or on a per-machine basis, locked to a single machine. These are annual licences, requiring renewal each year. They cover 15+ items and constant updates are provided. A collaboration tool helps design teams to interact.

All Adobe products are available to order via CiCS. However, with such a wide range of products and options we will not attempt to publish a price list. Please contact cicsadminsupport@shef.ac.uk putting 'Adobe' in the email title, to enquire about prices etc.

Friday, 17 October 2014

Yosemite is here!

Yesterday Apple released OSX 10.10 Yosemite. We've tested the new OS with our IT systems and it all seems pretty good.

The main thing to be aware of is accessing your filestore. If you want to connect to a Peak District named server, e.g. Ladybower, Ogston, Redmires, you'll need to install a new 'fix' before following the instructions to connect. It only takes a couple of seconds to do and you can get it from our web pages. If you are connecting to STUDATA, STFDATA or UOSFSTORE you don't need the fix, just follow the instructions online.

For the fix or to find out how to connect to filestore go to: https://www.sheffield.ac.uk/cics/mac/novell

And for everything else Mac, visit: https://www.sheffield.ac.uk/cics/mac

Wednesday, 15 October 2014

Sand Poodle: the latest threats

If you follow technology news or even the BBC, you will have spotted that yet more security vulnerabilities have been announced. And that they come complete with branding.

So far this year we've had Heartbleed and Shellshock. Now we have Sandworm and Poodle.

SSL 3.0 vulnerability, aka “Poodle”

Poodle is a flaw in the Secure Sockets Layer version 3 (SSL 3) which sends and receives encrypted traffic over the internet. SSL 3 is a good 15 years old and was deprecated long ago. In reality current browsers and devices don't need SSL 3; the closest thing we've found is Internet Explorer 6.0 and I'm not sure anyone could argue that it's a current browser.

The likelihood of someone exploiting Poodle on our critical systems is low and we’ve taken steps to reduce it further still by disabling SSL 3.

Sandworm Windows vulnerability

Sandworm is just one of three zero-day vulnerabilities on Windows desktops and servers. It’s another that might sound worrying, but normal good practice will keep you safe.

  • If you're using the University Desktop there's nothing to worry about. We take care of your security updates for you. Just make sure you let them install when you turn your computer off.
  • If you are using a standalone Windows computer at work or at home, make sure you download and install any available updates. If possible it's always a good idea to have automatic updates turned on to help with this.
  • Any Windows servers managed by us will be patched as part of our normal processes.

As always, be really cautious when visiting new websites and opening emails. If you discover a webpage or email that you have any doubts about, then don't hesitate to get in touch with us.

Tuesday, 7 October 2014

Keeping safe in the crossfire: Shellshock and heartbleed

So far this year there have been two widely publicised vulnerabilities affecting a large number of web services.

In April the Heartbleed vulnerability was disclosed, affecting OpenSSL implementations used by many web services. In late September the Shellshock vulnerability was disclosed, this affected the Bash shell used by many Linux, Unix and Mac systems. Within hours of each vulnerability being announced they were actively being exploited.

Events like this highlight the importance of keeping the security of any computers you are responsible for up to date both here at the university and at home. And especially any machines running services visible to the web. You should be running a supported operating system and ensuring that you are up to date with security patches.

If you would like to speak to anyone about vulnerabilities, keeping your machine secure or alternatives to hosting systems yourself then please contact helpdesk@sheffield.ac.uk and they will direct you to the correct team.

Read our blog posts about the vulnerabilities:
OS X patch for Shellshock

IP Phone software update

On Thursday 9th October, we'll be updating the software on the IP phones around campus. You won’t be able to use your phone for a 5-10 minute period between 18:30 and 20:00 as your phone is updated. The whole update will be automated, and your phone will sign you back in after it has restarted. Just be sure to leave your phone plugged in.

Thursday, 2 October 2014

myCiCSnews Autumn 2014

CiCS is pleased to announce the publication of the Autumn edition of myCiCSnews.

This edition contains articles on 10 great features in MOLE that will engage students and enhance their learning experience, Sheffield on iTunes U, the Research Infrastructure Project and Integrated Research Information Systems, developments to Customer Relationship Management (CRM) and engagement with prospective students, the review of Student Systems, Management Information and Data Quality, Identity Management, Passwords, 4 things you can do in Google Groups to make your life easier, the Media Production Room exclusively set up for staff, and delivering excellent customer service in CiCS.

There is a link from the CiCS home page, or it can be accessed directly from the link below.

Wednesday, 1 October 2014

OS X patch for Shellshock

Just a quick update on the Bash vulnerability we mentioned in this post.

Apple have released Bash fixes for OS X Lion, Mountain Lion and Mavericks. The fixes are expected to be available from Software Update in the next day or so (it already appears to be available in the US) and standalone patches are also available if you don’t want to wait.

Apple are confident that the vast majority of users will not be affected by the vulnerability (see New York times blog post for more info); anyone who has fiddled with settings is the most at risk.

Standalone patches: Lion , Mountain Lion , and Mavericks.

Thursday, 25 September 2014

Bash vulnerability (aka Shellshock)

A new security vulnerability has been discovered in Bash. Known as the Bash Bug, or Shellshock bug, the flaw allows malicious network based attacks against *nix servers and potentially other Unix, Linux and Macintosh computers.

The scenarios in which this bug can be exploited are complex and not just limited to the use of bash from terminal. If you are responsible for any systems which may be affected by the bug, you must patch them as soon as the fix becomes available, if you’re not sure then please contact us.

This re-emphasises the need to ensure that all systems are patched promptly; you should have a process in place to make sure systems are kept up to date.  We will take care of the patching of server operating systems hosted on the CiCS VMWare estate, e.g. Ubuntu.

Vendors are now working to release patches that negate this vulnerability and they should be your first port of call if you require information about a particular OS. As yet Apple haven’t made a statement regarding OS X; we would expect any patch to be part of the normal automated updates.

Please feel free to contact us at helpdesk@sheffield.ac.uk if you’d like further information about this vulnerability, general good practice, hosting systems with CiCS or indeed any other security related matters.

News from Audio Visual Services

Audio Visual Services have been busy over the summer vacation making the following changes to both the services and the spaces they support.  Here’s an outline of some of the changes we can expect to see in the new academic year.
Audio Visual feedback

At the end of the 2013/14 academic year staff using AV resources were sent a form asking for feedback on the services AV provide. Following on from the feedback received an action plan was put in place and some changes have already been implemented with more on the way.  The result of these changes will enable the Audio Visual team to provide an even better service to staff.

The three links below contain the feedback received, AV comments, what changes have already been implemented and future changes to improve the service.

Refurbished teaching spaces

Over the summer CiCS and EFM have been extremely busy refurbishing over 30 spaces. All of these spaces have been upgraded with high definition capabilities. This includes HDMI cables for laptops or smart devices, top of the range visualisers and high quality projection/display screens. The information listed on the Room Bookings system and website will be updated in time for the start of the 2014/15 academic year to reflect the changes.

AV booking system upgrade

Over the summer the booking system has been upgraded to the latest version. The new version allows AV to email a confirmation of a booking, listing the equipment booked and the start and end times for example. Every confirmation will contain a unique job reference number. This will be important for those who need to make any adjustments or cancellations. Quoting a job reference number will allow the team to locate a booking easily. This change will be introduced within the next two weeks.

SmartBoard upgrade

The version of SmartBoard has been upgraded over the summer. SMART have made a number of key changes to this version allowing the team to deploy it so that it functions ‘straight out of the box’. Users will no longer have to wait 30 seconds for the service to be stopped to then have to relaunch it. Another useful change is if you want to annotate over anything you display, you simply just press the appropriate pen button and write. So say goodbye to the annoying box that overlays PowerPoint.

There is however an issue whereby the pen function takes a very long time to recognise if you are using TurningPoint. Discussions with SMART are underway to investigate and hopefully rectify the problem. In the meantime SMART recommend using PowerPoint in two ways when running TurningPoint: one for polling the other for your presentation. This is not ideal and hopefully there will be a better solution very soon.

Additional technical support for teaching

During weeks 1-3, CiCS will be providing three additional staff members to support teaching. This support is in addition to the standard support provided by CiCS AV. This year we are trialling a new approach. In the past CiCS staff were on standby just in case help was needed. In the future staff will be able to request support for session/s. Staff who would like help in using the technology within a session, can use the following request form:

This additional support is aimed at helping staff get up and running as smoothly as possible. CiCS staff are unable to stay for the whole duration of the session as they may be needed to help support more than one session.

 Over the next two weeks AV will be running a number of training sessions to help staff gain a better understanding of how to use the technology in teaching spaces. The training sessions will cover a range of technologies such as, using the audio-visual system (changing sources, presenting in dual projection, adjusting audio levels), using the Smart Podium (interactive monitor), using the visualiser (also known as digital OHP), troubleshooting faults, etc.

Staff can just turn up to the sessions, which will run on the following dates:

Friday 26 September                Hadfield Building, HB-LT22, 13:00-14:00
Monday 29 September             9 Mappin Street, 9MS-G04, 11:00-12:00
Wednesday 1 October             Jessop Building, JB-116, 11:00-12:00
Thursday 2 October                 Elmfield, EF-LT01, 11:00-12:00
                      Richard Roberts Building, RRB-A84, 15:00-16:00