Tuesday, 28 January 2014

My Sustainable print for Managed XP

The roll out of the new printing service, My Sustainable Print, continues and we'll be preparing Managed XP computers for when it arrives. This means, that for those of you currently running Managed XP you'll be able to use My Sustainable print as it arrives in your department.

A new black pop-up box will appear on your screen each time you log in as a result of making it work. It may take up to a minute for the window to disappear but it’s nothing to worry about, you should just let it do its stuff and close itself. As soon as it's gone you'll be able to work as normal.

From tomorrow, whether you are using Managed XP or another type of computer, you'll be able to install the printer queues for My Sustainable Print, meaning as soon as your new printers are dropped off you'll be ready to go.

Find out more about My Sustainable Print

Set up your print queus on Managed XP

Set up your print queues on another type of computer


Monday, 27 January 2014

HPC@sheffield2014 takes place Mon 31 Mar 10-5

On Monday 31st March 2014 CiCS will run the HPC@sheffield2014 event; the University's prestigious High Performance Computing event for research staff and students at the University and beyond. The 2013 event was very successful and introduced the new regional N8 HPC facility for science and engineering.  

The event will showcase the work of major centres across the University, introducing the new Advanced Computing Research Centre and will provide a platform for researchers to present their work. There will be an opportunity for a number of researchers to provide posters and presentations at the event.

The event takes place on Monday 31st March 2014 in Firth Hall and runs from 10:00am to 5:00pm. If you would like to provide a poster or a presentation for the event please email iceberg-admins@sheffield.ac.uk
More details will follow nearer the time.

Friday, 24 January 2014

Add your Favourite Services to the MUSE My Services Panel

MUSE 'Last-Clicks' Feature is Coming

Ever since we launched new MUSE people have asked whether it could be possible to let them make changes to the My services panel by adding their favourite services.

On the morning of 29th January we'll be doing this - and you won't even have to choose your favourite services. Each time you select a service from the View all services page, if it isn't already listed on the My services panel, it will be added in yellow to a new right-hand column.

MUSE last-clicks features

The new column will hold up your five most recently used service and will update automatically at each login or any time you refresh the page.

Tuesday, 21 January 2014

MUSE Login Page Change

On 30th January we'll be making a change to how the MUSE login page web address appears. This will make it more difficult for criminals to make convincing copies and will make it easier for Sheffield staff and students to spot imitations of the login screen.

We'll be implementing extended validation certificates which will place a green ‘University of Sheffield’ banner in the address bar of your web browser when you view the MUSE login screen. Below is how it appears in our development server:




Internet Explorer

The certificate in itself does not make MUSE more secure, instead it make it easier to notice forgeries. The green banner will appear on the University website and the MUSE login screen for shef.ac.uk and sheffield.ac.uk addresses. However, there will still be some login pages that will not feature the green banner, including Juice and some cPanel sites. These sites will be no less secure, but visitors may become suspicious when they notice the green banner is absent.

Friday, 10 January 2014

Sophisticated new phishing attack

The University has been targeted by a sophisticated phishing attack. By bringing many of the tricks we’ve seen previously in other phishing emails the attackers have crafted a very convincing email that directs you to a website designed to steal your sensitive information.

Spoof Email

To draw people into the scam the attackers;

  • Spoofed their sending address so as to appear as coming from Helpdesk@sheffield.ac.uk
  • Include the Helpdesk contact details to make it more convincing
  • Include a threat that your account will be closed to scare people into responding promptly

Once the link has been clicked on people are taken to a spoof website.

Spoof Website

To convince people the website is real the attackers have:

  • Copied the University’s main sign in page
  • Reused a familiar part of University web addresses in their own website address
  • Redirect people to the University website after capturing credentials.

We have seen all of these techniques before, but this is a particularly well executed attack. There are two key things to look out for when being asked to authenticate yourself or submit sensitive information (such as banking details):

  • The domain (everything before the first /) did not end with shef.ac.uk or sheffield.ac.uk
  • The site was not secure (look for https in web addresses and the padlock icon)

Spotting phishing

We do sometimes send legitimate messages that include links to systems such as MUSE. Whenever you receive such a message you must check that the site you are being directed to really is owned by the University. Please see our phishing website and video to learn how to spot a phishing attack.


Reporting phishing

We were able to greatly reduce the impact of this attack because recipients alerted us very quickly. If you ever receive a phishing email please forward it to phishing@sheffield.ac.uk

We will take the following action:

  • Blocking the phishing site on campus
  • Warning other recipients of the email
  • Reporting the site to the appropriate authorities
  • Adding the site to Google Chrome, Firefox and Internet Explorer blacklists

If you see a phishing email please forward it to phishing@sheffield.ac.uk and mark it as spam; that way both us and Google will know to take action.

Monday, 6 January 2014

My Sustainable Print Comes Marching In

The new My Sustainable Print service for staff is now being implemented. The first printers were installed today and training staff will be in tomorrow. Staff are already printing to the new service.

Information is being provided wit each printer as it is installed, including directions to the nearest alternative printer.

Support is being provided by the CiCS helpdesk. If you have any questions or problems contact the CiCS helpdesk.

For information about the new service watch our rip-roaring video below.

CIS to be restarted at 1pm

There is currently a problem creating PDF reports from within CIS. This affects URMS users predominantly and other CIS users to a lesser extent.

To fix this problem we will restart CIS at 1pm and the service will be unavailable for around 10 minutes. Anyone logged in at this time will lose their connection and see an error message. Any unsaved data on an open form will be lost. 

If you use CIS, please ensure that you and any colleagues have saved your data and have logged out before the 1pm restart.