Thursday, 12 June 2014

MOLE to be hosted by Blackboard

We are pleased to announce that we are moving to a brand new service delivery model for MOLE. 

Rather than being hosted on our own servers at the University, MOLE will be hosted by its suppliers, Blackboard, on their servers in Amsterdam.

All content will be migrated across by CiCS working closely with Blackboard, and staff and students will notice no difference in the user interface.

One key difference however, is that in our new service model, Blackboard will provide 24/7 maintenance for the running of MOLE. This means that if their monitoring equipment detects poor performance or unusually high utilisation at any time of the day, they will immediately take action. They'll be able to allocate additional resource and expert troubleshooters with faster access to developers as required, aiming to provide uninterrupted service in Sheffield. We expect that this will avoid a repeat of the MOLE performance problems we experienced at the start of this academic year.

With this new service delivery model we are hopeful that MOLE will meet the needs of our academic colleagues and their students. The Learning Technologies team in CiCS will now be able to focus their efforts on supporting MOLE and helping staff and students to use the features of MOLE to produce innovative and engaging online content to provide our students with the best learning experience possible.

In all service provision, we are committed to ensuring your information and data is safe. With this in mind we have carefully assessed Blackboard's security and privacy and we are satisfied that the risks are no different hosting with Blackboard than they were hosting here in Sheffield.  

We'll provide more details, including timescales, in our next update.