Tuesday, 12 August 2014

External Calls Busy During Clearing

As many of you will already be aware, on Thursday 14th August this years A Level results will be released by UCAS.  In addition to this, the University Admissions service will begin the 
Clearing process.  During this time, and especially on the first day of Clearing, the University receives a very high volume of external calls from potential students which can saturate the main incoming lines in to the University.  As a result of this any incoming or outgoing calls from the University may receive a busy tone, typically during the peak hours of 09:00 - 11:30 on Thursday.  

We apologise for any inconvenience that this may cause.  The Clearing process is of great importance to the University and so we ask for your patience during this short period and, where possible, that you avoid making external calls from your University extension.  No issues should be experienced in making calls to internal University extensions.

In addition to this, use of the the Universities centralised call recording facilitities will be limited on Thursday 14th and Friday 15th August