Thursday, 26 February 2015

Phoning the University from Hospital Extensions - Prefix an 8

On the 9th March 2015 a change will be made to the way in which hospital extensions numbers call those on the University’s telephone system.  Only calls made from Hospital extensions to University extensions will be affected by this change. 

Currently, hospital extensions can call University numbers by dialling the 5 digit extension number (in the same way as calling an extension on the hospital system).  From the 9th March onwards, calls to the University will need to be prefixed with an 8.  For example, calling extension 20000 on the University system will be dialled as 820000.

Why is this being done?
Historically the STH sites and University have maintained separate extension ranges, with the University using 2xxxx numbers and the Hospitals having 6xxxx and 1xxxx.  Due to recent expansion, a potential clash of number ranges between the two sites requires these changes to be made

What will this affect?
Only calls made from Hospital extensions to University extensions will be affected by this change. Calls between Hospital extensions and external calls remain unchanged.  Calls from University extensions are also unaffected by this work as an 8 prefix has been in use when calling the Hospitals for a number of years .   

It is worth remembering that although most University staff based on STH sites will be using the Hospital telephone system, there are some exceptions to this where the University system is in use.  Here is a quick way to check which system you are using:


Your Telephone Number
System
Will This Change Affect Me?
Internal
External
6xxxx
0114 226 xxxx
Hospital
Yes
1xxxx
0114 271 xxxx
Hospital
Yes
2xxxx
0114 222 xxxx
University
No
57xxx
58xxx
59xxx
0114 215 7xxx
0114 215 8xxx
0114 215 9xxx
University
No